Cancellation Request Form

If you cannot cancel your booking from My Page or the reservation confirmation page for non-members, you can also cancel through the cancellation request form below.

Notice

  • Please send one request form per booking
  • The cancellation fee is calculated based on when the customer center receives your cancellation request.
  • If you send us an email after the departure time, you will be considered a "no-show," and 100% of the cancellation fee will be charged.
  • The cancellation process is completed when you receive the confirmation email from the customer center.
  • Bookings made by phone cannot be changed or canceled from My Page. Please call our customer center for cancellation.
  • In some cases, your inquiry submitted through this form may not reach our customer service center. If you do not receive a reply within 2–3 days, please email us directly at the address below.
    en-info@willer.co.jp
  • JAM JAM EXPRESS bus reservations cannot be canceled from this form.
Last name *
First name *
Email address *
Input email address again for confirmation
Reservation No. *
Departure Date *
Type of cancellation *

Cancellation detail

For partial cancellation, enter the seat and the bus number that you want to cancel.

Seat number
Bus number