Cancellation Request Form

If you cannot cancel your booking from My Page or the reservation confirmation page for non-members, you can also cancel through the cancellation request form below.

Notice

• Please send one request form per booking
• The cancellation fee is calculated based on when the customer center receives your cancellation request.
• If you send us an email after the departure time, you will be considered a "no-show," and 100% of the cancellation fee will be charged.
• The cancellation process is completed when you receive the confirmation email from the customer center.
• Bookings made by phone cannot be changed or canceled from My Page. Please call our customer center for cancellation.
• You cannot cancel Japan Bus Pass from this form. Please cancel from My Page.

Cancellation detail

For partial cancellation, enter the seat and the bus number that you want to cancel.